At Mary-am, we don’t just do things differently, we do them better.
Founded in 2001, we are Canada’s leading corporate housing and short term rental provider. We strive to set higher standards every day through our forward-thinking approach and use of technology. We don’t just listen to our guests, we actively use guest feedback to make progressive business changes to enhance our services and your experience.
We recognize that you have a lot of choices when it comes to short term rentals in Toronto. We also know that you are searching for furnished apartments that offer space, comfort, and value. We thank you for considering us as your short term furnished apartment provider. We have complete confidence that you will have a fulfilling stay at one of our many furnished apartments.
Vision Statement
To be the trend and policy setter among executive class accommodations providers in the Furnished Apartments and Corporate Housing Industry by staying ahead of the curve. Thereby, delivering superior quality, service and experience.
Mission Statement
To continuously improve guest satisfaction through technology, innovation and a forward-thinking approach. We constantly set higher standards for the corporate housing industry and never stop improving.
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Our hearts go out to all those who have been affected by the COVID-19 Pandemic. Rest assured that we are closely monitoring the situation and taking steps to protect our team members and guests as the situation continues to evolve.
Business Continuity
Our first step was to invoke our Business Continuity Plan. We are entirely digital and do not rely on any manual processes. We are also completely cloud-based and diversified through our use of Amazon AWS, Google Cloud, and Microsoft Azure. Our office team is mobile-ready and has access to all critical infrastructure, including our cloud-based phone and booking systems. Rest assured - we are prepared to continue serving you.
Flexible Cancellations
For any new reservations booked directly with us, and until April 30, 2020, the booking can be cancelled at any time before arrival and with no cancellation fee.
New Arrivals
Toronto Public Health announced enhanced measures to protect the public on March 13, 2020, and are currently in effect until April 5, 2020. Anyone who has travelled from anywhere outside Canada, including the United States, is asked to self-isolate and avoid contact with others for 14 days.
For All Stays
Weekly Touch Up Service
For your safety and ours, weekly touch up service is cancelled until April 30, 2020. We encourage guests to utilize the ensuite washer and dryer to launder their linens and towels. For guests wishing to receive fresh linens, please send a request through Guest Services, and we will arrange to pick up your used linens (left in a bag at the front door inside the suite) and drop off fresh linen for you to use.
Our Commitment to High Cleaning Standards
We have always utilized commercial hospitality-grade cleaning procedures and supplies. We use specialized chemicals for different surfaces to ensure optimal disinfection. We also use new gloves and separate microfibre cleaning cloths for each suite to prevent cross-contamination. Any linens or cleaning cloths supplies by us have been professionally sanitized at a large commercial laundry facility.
Suite Visits by Guest Services & Maintenance
Until April 30, 2020, we will not conduct any suite tours for prospective guests, nor will any of our Maintenance or Guest Services team members visit occupied suites for any issues other than those relating to essential services.
We recognize that these are challenging times. Like many before it, this too will pass, and together we will get through it. Know that we are working around the clock to ensure you have a safe and enjoyable stay. We remain at your service 24/7 should you have any questions or concerns.
